In this section we attempt to answer as many questions you may have as possible.
Listed below are questions/problems we encounter on a regular basis, and the answer(s)
to these issues. If you have a question or problem that is not found in this list,
please email us at and we will
reply as soon as possible.
Q: You recommend viewing your site in at least 1024x768 resolution. How do I find out what
format my display setting is set at? How do I change my settings if it is not 1024x768?
A: You can find out your current display setting in Microsoft Windows by clicking
the Start button on the bottom left corner of your screen. In the
Start menu bar,
select the Settings option. Click the Control Panel and then double-click on the Display
icon. In the display settings window click the Settings tab. In the window you will see
your current display settings, one for color and the other for resolution size.
****WARNING**** If you are using Windows NT, before clicking Apply or OK after changing
screen resolution, click the Test button. Otherwise you may see a black screen with no
visual access while Windows continues running. You will be unable to continue working
with Windows without restarting your computer.
To change your settings, move your mouse down to the Desktop Area and click on the slide
bar selector and hold the left mouse button down. Move your mouse to the right or left
until it displays 1024 x 768. If you are unable to see this setting then your
monitor/video hardware may not be able to display this resolution (if this is the case
consult your monitor's documentation and/or the vendor from which you bought your PC).
You may also double check the Color Palette settings located just to the left. Setting
your color to display 16 or 32 bit, or 16 million colors will present best viewing.
****For safety purposes, if you are running Windows NT, always click the Test button to
see if your monitor/video hardware can display the selected resolution and color settings
before clicking OK or Apply.****
Do you have a question not answered here? Submit it, and we will post a reply on
this page as soon as possible (you will be asked for your email address once you have submitted
your question).
RF Engineering Questions
Do you have a question not answered here? Submit it, and we will post a reply on
this page as soon as possible (you will be asked for your email address once you have submitted
your question).
Q: Will we have to enter duplicate data to use your SiteSync project management
product?
A: SiteSync was designed to connect to existing databases, spreadsheets, programs,
procedures and documents even though it is still a full feature software product.
Existing staff can either enter their specific department's information right in
OmniSync or into their existing systems. For departments that choose to enter
information into existing systems, SiteSync can be programmed to scan these systems and
import new and updated data into SiteSync. It thus eliminates the duplicate entry
potential as much as possible.
Q: Will other departments be able to make changes to my department's data?
A: No. SiteSync is designed with a flexible security feature to allow for specific
data control. Departments can select specific security levels down to each employee -
from a "read-only" level to an executive level for full analysis and reporting.
Your project administrator would work with you to manage access to your data.
FAA Filing Questions
What Maps/files do I recieve when submitting an FAA request?
Within 3 days of submitting your FAA Request, you recieve an email with a link to your pdf files. The
pdf files include: Opinion Letter, Topographical Map, Aerial Map, NAD Conversion and IFR Computation.
If neccessary, glide slopes maps, AM Map, Aeronautical Map and IFR Map are also included.
When do I recieve an Opinion Letter?
Within 3 days of submitting your information, you will recieve an email with a link to your pdf
files.
How long does it take for the FAA to determine a site?
The minimum time it takes the FAA to determine a site is 30 days, but it could take longer.
How do I find out if the FAA has determined my site?
We will notify you by email when the FAA has determined your site. We will also notify you if any
issues come up. You can also check the status of your site in SiteSync.
How do I login?
To try our demo version of SiteSync: Go to the
SiteSync Live Demo.
If you are a registered user and forgot your Username and Password, contact us for that information.
Is filing an FAA in SiteSync similar to filing an FAA in PowerSearch?
Filing an FAA in SiteSync is quite like filing an FAA in PowerSearch, only now you can better manage
your sites.
FCC Filing Questions
What is an FRN Number?
The FRN Number is the FCC Registration Number assigned to a company based on their Tax Id Number.
Who can Register?
Structure owners who have a valid Tax Id Number or Social Security Number.
What are the requirements for registering a structure?
You must have a valid FAA Number and an enviromental impact study.
What are the requirements for filing a Notice Of Construction?
You need an FRN Number (FCC Registration Number), Password, ASR Number (Antenna Structure
Registration), and a Date Of Construction Completed.
What are the requirements for making an Ownership Change?
You must be a current structure owner and have an FRN Number (FCC Registration Number), Password,
ASR Number (Antenna Structure Registration), and Date Of Construction.
Is filing an FCC in SiteSync similar to filing an FCC in PowerSearch?
Filing an FCC in SiteSync is quite like filing an FCC in PowerSearch, only now, you can better manage
your sites.
Do you have a question not answered here? Submit it, and we will post a reply on
this page as soon as possible (you will be asked for your email address once you have submitted
your question).
Do you have a question not answered here? Submit it, and we will post a reply on
this page as soon as possible (you will be asked for your email address once you have submitted
your question).
Q: We already have an existing trouble ticket system. Will your
Xwac tie into our system or will we have
to make procedural or operational changes to use your product?
A: We designed
Xwac with an
open-file format to provide seamless integration into your existing operating systems.
In most cases we can install
Xwac without
any major operational or procedural changes and use your existing data, integrating it
into the software.
Q: How much does your Xwac product
cost?
A: Our
Xwac product is a customized
software tool and is not offered in a shrink-wrap version, but is still a full-featured
software tool. Our pricing varies based on the features you select. Instead of asking
you to purchase features that you don't require, we first meet with you to help analyze
your company's needs. We then tailor our package features to meet those needs. This way
you save money and get exactly what you need.
Do you have a question not answered here? Submit it, and we will post a reply on
this page as soon as possible (you will be asked for your email address once you have submitted
your question).
Q: After using your online search tool, PowerSearch, I realize I need access to
more search features. Can I upgrade my search package after I have already selected one?
A: Yes, you can upgrade your package at any time during your selected time period
(day, week or month). To upgrade your package, close the PowerSearch mapping window if
open, then go to the main Structure Searches screen and select the Existing Accounts
button. On the existing accounts page enter your user name and password, and then select
the summary or changes button. Once your account information is displayed, click on the
upgrade button. This button will display the upgrade selection page. On this page you
can then select a package upgrade from the options given. After you have selected your
new package, our system will review the changes and calculate any incremental costs
associated with your upgrade. You will only be charged for the prorated difference for
the remainder of your selected time period.
Q: How often is the information in your PowerSearch databases updated?
A: To ensure accurate and complete data files, we update and scrub four of our six
databases each week. A fifth database, which pulls information from the FAA, only
requires an update every 56 days. We time this database update to correspond with the
FAA's data updates - which only occur every 56 days. The sixth database containing Tower
Company and Carrier co-locate sites is frequently updated throughout the year.
Q: When I load the PowerSearch mapping product, all I see is the buttons/graphics,
but no map.
A: Two things could be occurring. One, if you are on a slower dial-up connection
such as 28.8kbps or slower, the mapping piece may initially take up to 4 minutes to
first set-up its main process. The other issue we have seen is with Netscape browsers.
The system's overall loading time seems to be shorter in Netscape, but generally you
don't get to see the graphics loading as it receives them, thus the perception is that
nothing is happening when instead, Netscape is loading multiple graphics and displaying
them all at once. In either case, connection speed for the first time loading situation
seems to be the cause.
Q: Sometimes when using the PowerSearch product the map window shows "Working,
Please Wait", and never is updated.
A: This occurs very randomly and it is hard to say exactly what causes this. We
have seen and heard of this and feel at this point it usually has to do with corporate
accounts or larger organizations with firewall protection or Proxy Server configurations.
The times we have seen the problem it has been very inconsistent and thus difficult to
pinpoint. If you are seeing this commonly we would appreciate some feedback as to what
is happening and when. To fix it, try closing all internet browser windows you have
open, then re-open the browser and log in again.
Q: How big of an area can I search in PowerSearch?
A: For the most part, each user can determine the size of the area in which to
search with no limits. We have, however, put in two limits to maximize efficiency. One
limits the total number of records that get returned. If 1800 or more records are
returned by a search, we ask you to narrow your selection. The second limit restricts
your search ring to a maximum radius of 150 miles in some areas in which we can't test
to see how many records will get returned.
Q: The PowerSearch map area is too "busy", too cluttered, and not only
is distracting but causes the map to take slower to redraw.
A: PowerSearch comes with user default settings that you can change each time you
use PowerSearch. This allows you to customize your screen to best meet your visual
preferences. To adjust the screen layout, click on the "Layering" button in
the lower left corner and select your preferences. At this time these settings are only
good for the session you work on, but later we will setup full user preferences that
will be yours every time you log in. This would also give you default areas of the world
and zoom levels.
Do you have a question not answered here? Submit it, and we will post a reply on
this page as soon as possible (you will be asked for your email address once you have submitted
your question).
Do you have a question not answered here? Submit it, and we will post a reply on
this page as soon as possible (you will be asked for your email address once you have submitted
your question).
Lost and Found
Wireless Applications, Corp.
FAQs
